The Role of Social Media in Shaping Public Opinion and Its Influence on Economic Decisions
DOI:
https://doi.org/10.61100/tacit.v1i1.37Keywords:
Social media, Public opinion, Economic decisionsAbstract
Social media has become an integral part of modern society's daily life. With the rapid development of information and communication technology, social media platforms have changed the way people interact, share information, and express their views. The purpose of this study is to analyse the role of social media in shaping public opinion and its influence on economic decisions. This research uses a qualitative method. Data collection involved literature review and social media content analysis, focusing on opinion patterns and their influence. Reliability and validity were emphasised through triangulation and participation of secondary source participants in the analysis process. The study results show that in a digital age characterised by the central role of social media, it can be concluded that social media has a significant role in shaping public opinion and also influencing economic decision-making. Through social media, individuals and groups can interact with each other, share information, and participate in discussions that shape collective views on various issues.
References
Abbas, J., Aman, J., Nurunnabi, M., & Bano, S. (2019). The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan. Sustainability, 11(6), 1683. https://doi.org/10.3390/su11061683
Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2020). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79–95. https://doi.org/10.1007/s11747-019-00695-1
Arisanty, M., Wiradharma, G., & Fiani, I. (2020). Optimizing Social Media Platforms as Information Disemi-nation Media. Jurnal ASPIKOM, 5(2), 266. https://doi.org/10.24329/aspikom.v5i2.700
Ausat, A. M. A., Permana, R. M., Angellia, F., Subagja, A. D., & Astutik, W. S. (2023). Utilisation of Social Me-dia in Market Research and Business Decision Analysis. Jurnal Minfo Polgan, 12(2), 652–661. https://doi.org/https://doi.org/10.33395/jmp.v12i2.12485
Burstein, P. (2003). The Impact of Public Opinion on Public Policy: A Review and an Agenda. Political Re-search Quarterly, 56(1), 29. https://doi.org/10.2307/3219881
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., Albanna, H., Albashrawi, M. A., Al-Busaidi, A. S., Balakrishnan, J., Barlette, Y., Basu, S., Bose, I., Brooks, L., Buhalis, D., … Wright, R. (2023). “So what if ChatGPT wrote it?” Multidisci-plinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642
Fârte, G. I., & Obadă, D. R. (2021). The Effects of Fake News on Consumers’ Brand Trust. Romanian Journal of Communication and Public Relations, 23(3), 47. https://doi.org/10.21018/rjcpr.2021.3.333
Ferine, K. F., Ausat, A. M. A., Gadzali, S. S., Marleni, & Sari, D. M. (2023). The Impact of Social Media on Con-sumer Behavior. Communnity Development Journal: Jurnal Pendidikan Masyarakat, 4(1), 843–847. https://doi.org/10.31004/cdj.v4i1.12567
Fitriah, D., Agustin, E., Warmasih, W., Gadzali, S. S., & Ausat, A. M. A. (2023). Analysis of the Effect of No Work No Pay Policy on Employees of PT Taekwang Industrial Indonesia during the Covid-19 Pandem-ic. Journal on Education, 5(3), 10312–10317. https://jonedu.org/index.php/joe/article/view/1927
Gadzali, S. S., Harahap, M. A. K., Tarigan, I. M., Nasution, A. A., & Ausat, A. M. A. (2023). Women’s Entrepre-neurship: An Examination of Government Support and the Role of Knowledge Skills. Community Devel-opment Journal: Jurnal Pengabdian Masyarakat, 4(1), 713–717. https://doi.org/10.31004/cdj.v4i1.12464
Hagen, L., Keller, T., Neely, S., DePaula, N., & Robert-Cooperman, C. (2018). Crisis Communications in the Age of Social Media. Social Science Computer Review, 36(5), 523–541. https://doi.org/10.1177/0894439317721985
Harahap, M. A. K., Kraugusteeliana, K., Pramono, S. A., Jian, O. Z., & Ausat, A. M. A. (2023). The Role of In-formation Technology in Improving Urban Governance. Jurnal Minfo Polgan, 12(2), 371–379. https://doi.org/10.33395/jmp.v12i2.12405
Harahap, M. A. K., Sutrisno, S., Raharjo, I. B., Novianti, R., & Ausat, A. M. A. (2023). The Role of MSMEs in Improving the Economy in Ramadan. Community Development Journal: Jurnal Pengabdian Masyarakat, 4(2), 1907–1911. https://doi.org/10.31004/cdj.v4i2.13794
Harini, H., Wahyuningtyas, D. P., Sutrisno, S., Wanof, M. I., & Ausat, A. M. A. (2023). Marketing Strategy for Early Childhood Education (ECE) Schools in the Digital Age. Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini, 7(3), 2742–2758. https://doi.org/10.31004/obsesi.v7i3.4454
Hosany, A. R. S., & Hamilton, R. W. (2022). Family responses to resource scarcity. Journal of the Academy of Marketing Science, 6, 1–31. https://doi.org/10.1007/s11747-022-00882-7
Jamil, K., Dunnan, L., Gul, R. F., Shehzad, M. U., Gillani, S. H. M., & Awan, F. H. (2022). Role of Social Media Marketing Activities in Influencing Customer Intentions: A Perspective of a New Emerging Era. Frontiers in Psychology, 12, 1–12. https://doi.org/10.3389/fpsyg.2021.808525
Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2018). Advances in Social Me-dia Research: Past, Present and Future. Information Systems Frontiers, 20(3), 531–558. https://doi.org/10.1007/s10796-017-9810-y
Mahardhani, A. J. (2023). The Role of Public Policy in Fostering Technological Innovation and Sustainability. Journal of Contemporary Administration and Management (ADMAN), 1(2), 47–53. https://doi.org/10.61100/adman.v1i2.22
Maitri, W. S., Suherlan, S., Prakosos, R. D. Y., Subagja, A. D., & Ausat, A. M. A. (2023). Recent Trends in Social Media Marketing Strategy. Jurnal Minfo Polgan, 12(2), 842–850. https://doi.org/https://doi.org/10.33395/jmp.v12i2.12517
Mallinson, D. J., & Hatemi, P. K. (2018). The effects of information and social conformity on opinion change. PLOS ONE, 13(5), e0196600. https://doi.org/10.1371/journal.pone.0196600
Masferrer, A. (2023). The Decline of Freedom of Expression and Social Vulnerability in Western democracy. International Journal for the Semiotics of Law - Revue Internationale de Sémiotique Juridique, 36(4), 1443–1475. https://doi.org/10.1007/s11196-023-09990-1
Moussaïd, M., Kämmer, J. E., Analytis, P. P., & Neth, H. (2013). Social Influence and the Collective Dynamics of Opinion Formation. PLoS ONE, 8(11), e78433. https://doi.org/10.1371/journal.pone.0078433
Mulyono, B., Affandi, I., Suryadi, K., & Darmawan, C. (2022). Online civic engagement: Fostering citizen en-gagement through social media. Jurnal Civics: Media Kajian Kewarganegaraan, 19(1), 75–85. https://doi.org/10.21831/jc.v19i1.49723
Obar, J. A., & Wildman, S. S. (2015). Social Media Definition and the Governance Challenge: An Introduction to the Special Issue. SSRN Electronic Journal, 1, 1. https://doi.org/10.2139/ssrn.2647377
Peña-García, N., Gil-Saura, I., Rodríguez-Orejuela, A., & Siqueira-Junior, J. R. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 6(6), e04284. https://doi.org/10.1016/j.heliyon.2020.e04284
Prastyaningtyas, E. W., Ausat, A. M. A., Muhamad, L. F., Wanof, M. I., & Suherlan, S. (2023). The Role of In-formation Technology in Improving Human Resources Career Development. Jurnal Teknologi Dan Sistem Informasi Bisnis, 5(3), 266–275. https://doi.org/https://doi.org/10.47233/jteksis.v5i3.870
Priwati, A. R., & Helmi, A. F. (2021). The manifestations of digital literacy in social media among Indonesian youth. HUMANITAS: Indonesian Psychological Journal, 18(1), 14. https://doi.org/10.26555/humanitas.v18i1.17337
Rijal, S. (2023). The Importance of Community Involvement in Public Management Planning and Decision-Making Processes. Journal of Contemporary Administration and Management (ADMAN), 1(2), 84–92. https://doi.org/10.61100/adman.v1i2.27
Rustiawan, I., Ausat, A. M. A., Gadzali, S. S., Suherlan, & Azzaakiyyah, H. K. (2023). Determinants of Em-ployee Dedication to the Company as a Whole. Community Development Journal: Jurnal Pengabdian Masyarakat, 4(1), 708–712. https://doi.org/10.31004/cdj.v4i1.12454
Sari, A. R. (2023). The Impact of Good Governance on the Quality of Public Management Decision Making. Journal of Contemporary Administration and Management (ADMAN), 1(2), 39–46. https://doi.org/10.61100/adman.v1i2.21
Sari, D. K. (2022). Public Participation Through Digital Media As A Form Of Patriotism During The Pandemic In Indonesia. Jurnal Komunikasi Indonesia, 10(2), 1–13. https://doi.org/10.7454/jki.v10i2.13881
Septianti, R., Wahab, A., Hastuti, R., Purnama, Y., & Ausat, A. M. A. (2023). Re-examining the Impact of Covid-19 on Education. Jurnal Pendidikan Tambusai, 7(1), 3934–3940. https://jptam.org/index.php/jptam/article/view/5872
Steinmann, B., Klug, H. J. P., & Maier, G. W. (2018). The Path Is the Goal: How Transformational Leaders En-hance Followers’ Job Attitudes and Proactive Behavior. Frontiers in Psychology, 9, 1–15. https://doi.org/10.3389/fpsyg.2018.02338
Sudirjo, F., Ausat, A. M. A., Rijal, S., Riady, Y., & Suherlan, S. (2023). ChatGPT: Improving Communication Efficiency and Business Management of MSMEs in the Digital Age. Innovative: Journal Of Social Science Research, 3(2), 643–652. https://doi.org/https://doi.org/10.31004/innovative.v3i2.347
Sutrisno, Ausat, A. M. A., Permana, B., & Harahap, M. A. K. (2023). Do Information Technology and Human Resources Create Business Performance: A Review. International Journal of Professional Business Review, 8(8), e02206. https://doi.org/10.26668/businessreview/2023.v8i8.2206
Tarigan, I. M., Harahap, M. A. K., Sari, D. M., Sakinah, R. D., & Ausat, A. M. A. (2023). Understanding Social Media: Benefits of Social Media for Individuals. Jurnal Pendidikan Tambusai, 7(1), 2317–2322. https://jptam.org/index.php/jptam/article/view/5559
Utz, S., Kerkhof, P., & van den Bos, J. (2012). Consumers rule: How consumer reviews influence perceived trustworthiness of online stores. Electronic Commerce Research and Applications, 11(1), 49–58. https://doi.org/10.1016/j.elerap.2011.07.010
Wahyoedi, S., Suherlan, S., Rijal, S., Azzaakiyyah, H. K., & Ausat, A. M. A. (2023). Implementation of Infor-mation Technology in Human Resource Management. Al-Buhuts, 19(1), 300–318. https://doi.org/https://doi.org/10.30603/ab.v19i1.3407
Wibowo, A., Chen, S.-C., Wiangin, U., Ma, Y., & Ruangkanjanases, A. (2020). Customer Behavior as an Out-come of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience. Sustainability, 13(1), 189. https://doi.org/10.3390/su13010189
Yohanna, A. (2020). The influence of social media on social interactions among students. Indonesian Journal of Social Sciences, 12(2), 34–48.
Wahyuni, W., Ramli, R., & Mawardi, W. (2023). Optimizing Employee Performance in Tapalang Health Center, Tapalang District, Mamuju Regency: The Interplay of Work Environment, Discipline, and Motivation. Management Studies and Entrepreneurship Journal (MSEJ), 4(5), 6786–6795.
Almita, Tahir, M., & Hajjad, M. N. (2023). Employee Performance and the Impact of Workplace Facilities and Discipline. Jurnal Manajemen Bisnis, 10(2), 417–425.
Aqil, M., Tjahjono, H. K., Muafi, & Prajogo, W. (2023). The Impact of Psychological Contract Breach on Counterproductive Work Behavior Mediated by Organizational Trust and Work Engagement in State Civil Apparatus. Quality - Access to Success, 24(194), 213–225. https://doi.org/10.47750/QAS/24.194.25
Dahri, N. W., Tjahjono, H. K., Muafi, M., & Prajogo, W. (2023). The Influence of Workplace Envy on Turnover Intention: The Mediating Role of Negative Emotion and Perception of Injustice. Quality - Access to Success, 24(193), 28–38. https://doi.org/10.47750/QAS/24.193.04
Acha, H., Sibgatullah, M., Furqan, F., Kurnia, K., & Febriandika, N. R. (2023). Analysis Of Sharia Laundry Marketing Strategy In Mamuju District. Perisai : Islamic Banking and Finance Journal, 7(1), 36–54. https://doi.org/10.21070/perisai.v7i1.1626
Adinugroho, I., Rasyid, R. A., & Hernawati, H. (2021). Pengaruh Lingkungan Kerja, Motivasi Intrinsik dan Disiplin Kerja Terhadap Kinerja Pegawai. SEIKO: Journal of Management & Business, 4(1), 346–361.
Rosmawati S, & Rasyid, R. A. (2023). ANALYZING THE IMPACT OF WORK ENVIRONMENT AND ORGANIZATIONAL CULTURE ON EMPLOYEE JOB EFFECTIVENESS IN THE MAMUJU DISTRICT REGIONAL LIBRARY AND ARCHIVES OFFICE. Jurnal Ekonomi, 12(4), 115–123.
Sartika, D., Herman, H., & Rasyid, R. A. (2023). ANALYSIS OF THE EFFECT OF WORK MOTIVATION, LEADERSHIP STYLE, AND WORK FACILITIES ON EMPLOYEE PERFORMANCE AT THE TOBADAK DISTRICT OFFICE. Jurnal Ekonomi, 12(4), 48–55.
Ramli S, & Hasbullah. (2021). Pengaruh dimensi kualitas pelayanan terhadap kepuasan pemohon perizinan pada dinas penanaman modal dan pelayanan terpadu satu pintu (dpmptsp) kabupaten mamuju. FORUM EKONOMI, 23(2), 77–85.
Gunawan, A., Malik, T., Amory, J. D., Yusriadi, Y., Sjaid S Fais Assagaf, & Alfita, L. (2021). The Influence of Soft Competency and Hard Competency on Internal Auditor Performance Through Work Motivation at PT. KB Finansia Multi Finance. Proceedings of the International Conference on Industrial Engineering and Operations Management, 3008–3016.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Technology and Society Perspectives (TACIT)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.