The Influence of Influencer Marketing in Increasing Brand Awareness and Sales for SMEs

Authors

  • Kresnawidiansyah Agustian Universitas Islam Jakarta
  • Rachmat Hidayat Universitas Islam Jakarta
  • Agustian Zen Universitas Islam Jakarta
  • Ratih Ayu Sekarini Universitas Islam Jakarta
  • Aulia Januar Malik Institut Bisnis Muhammadiyah Bekasi

DOI:

https://doi.org/10.61100/tacit.v1i2.54

Keywords:

Influencer marketing, Brand awareness, SME Sales

Abstract

In the ever-evolving digital era, marketing through social media has become one of the most effective tools to promote products and services. One of the latest marketing trends that is emerging is the use of influencers in marketing strategies. This study aims to investigate the effect of influencer marketing on increasing brand awareness and sales for SMEs. The technique applied is a qualitative literature analysis with an emphasis on in-depth understanding of the subject over the period from 2012 to 2023. The results of this study indicate that influencer marketing has great potential to provide significant benefits to SMEs in their endeavours to reach their target market, expand brand awareness, and increase sales. In an ever-changing digital world, influencers hold unique appeal as a source of influence that can connect brands with relevant and engaged audiences.

References

Andhini, G. K., & Andanawarih, F. Q. (2023). The Importance of Brand Stories towards Brand Perception and Purchase Intention in Gen Z Indonesians. The Winners, 23(2), 143–152. https://doi.org/10.21512/tw.v23i2.7481

Ao, L., Bansal, R., Pruthi, N., & Khaskheli, M. B. (2023). Impact of Social Media Influencers on Customer En-gagement and Purchase Intention: A Meta-Analysis. Sustainability, 15(3), 2744. https://doi.org/10.3390/su15032744

Audrezet, A., de Kerviler, G., & Guidry Moulard, J. (2020). Authenticity under threat: When social media in-fluencers need to go beyond self-presentation. Journal of Business Research, 117, 557–569. https://doi.org/10.1016/j.jbusres.2018.07.008

Ausat, A. M. A. (2023). The Role of Social Media in Shaping Public Opinion and Its Influence on Economic Decisions. Technology and Society Perspectives (TACIT), 1(1), 35–44. https://journal.literasisainsnusantara.com/index.php/tacit/article/view/37

Ausat, A. M. A., Siti Astuti, E., & Wilopo. (2022). Analisis Faktor Yang Berpengaruh Pada Adopsi E-commerce Dan Dampaknya Bagi Kinerja UKM Di Kabupaten Subang. Jurnal Teknologi Informasi Dan Ilmu Komputer (JTIIK), 9(2), 333–346. https://doi.org/10.25126/jtiik.202295422

Ausat, A. M. A., & Suherlan, S. (2021). Obstacles and Solutions of MSMEs in Electronic Commerce during Covid-19 Pandemic: Evidence from Indonesia. BASKARA: Journal of Business and Entrepreneurship, 4(1), 11–19. https://doi.org/10.54268/BASKARA.4.1.11-19

Aw, E. C.-X., & Chuah, S. H.-W. (2021). “Stop the unattainable ideal for an ordinary me!” fostering parasocial relationships with social media influencers: The role of self-discrepancy. Journal of Business Research, 132, 146–157. https://doi.org/10.1016/j.jbusres.2021.04.025

Azzaakiyyah, H. K. (2023). The Impact of Social Media Use on Social Interaction in Contemporary Society. Technology and Society Perspectives (TACIT), 1(1), 1–9. https://journal.literasisainsnusantara.com/index.php/tacit/article/view/33

Berne-Manero, C., & Marzo-Navarro, M. (2020). Exploring How Influencer and Relationship Marketing Serve Corporate Sustainability. Sustainability, 12(11), 4392. https://doi.org/10.3390/su12114392

Cabeza-Ramírez, L. J., Sánchez-Cañizares, S. M., Santos-Roldán, L. M., & Fuentes-García, F. J. (2022). Impact of the perceived risk in influencers’ product recommendations on their followers’ purchase attitudes and intention. Technological Forecasting and Social Change, 184, 121997. https://doi.org/10.1016/j.techfore.2022.121997

Chopra, A., Avhad, V., & Jaju, and S. (2021). Influencer Marketing: An Exploratory Study to Identify Anteced-ents of Consumer Behavior of Millennial. Business Perspectives and Research, 9(1), 77–91. https://doi.org/10.1177/2278533720923486

Conde, R., & Casais, B. (2023). Micro, macro and mega-influencers on instagram: The power of persuasion via the parasocial relationship. Journal of Business Research, 158, 113708. https://doi.org/10.1016/j.jbusres.2023.113708

Ferina, N., Sri, G., & Putu, L. (2021). Does Influencer Marketing Really Improve Sustainable Brand Awareness and Sales? Inovbiz: Jurnal Inovasi Bisnis, 9(1), 167. https://doi.org/10.35314/inovbiz.v9i1.1889

G. Dalangin, J. J., Mc Arthur, J. M. B., Salvador, J. B. M., & Bismonte, A. B. (2021). The impact of social media influencers purchase intention in the Philippines. Jurnal Studi Komunikasi (Indonesian Journal of Commu-nications Studies), 5(3), 551–568. https://doi.org/10.25139/jsk.v5i3.3708

Gherghina, Ștefan C., Botezatu, M. A., Hosszu, A., & Simionescu, L. N. (2020). Small and Medium-Sized En-terprises (SMEs): The Engine of Economic Growth through Investments and Innovation. Sustainability, 12(1), 347. https://doi.org/10.3390/su12010347

Haenlein, M., Anadol, E., Farnsworth, T., Hugo, H., Hunichen, J., & Welte, D. (2020). Navigating the New Era of Influencer Marketing: How to be Successful on Instagram, TikTok, & Co. California Management Review, 63(1), 5–25. https://doi.org/10.1177/0008125620958166

Haudi, H., Handayani, W., Suyoto, M. Y. T., Praseti, T., Pitaloka, E., Wijoyo, H., Yonata, H., Koho, I. R., & Ca-hyono, Y. (2022). The effect of social media marketing on brand trust, brand equity and brand loyalty. In-ternational Journal of Data and Network Science, 6(3), 961–972. https://doi.org/10.5267/j.ijdns.2022.1.015

Huang, R., & Sarigöllü, E. (2012). How brand awareness relates to market outcome, brand equity, and the marketing mix. Journal of Business Research, 65(1), 92–99. https://doi.org/10.1016/j.jbusres.2011.02.003

Ibáñez-Sánchez, S., Flavián, M., Casaló, L. V., & Belanche, D. (2022). Influencers and brands successful col-laborations: A mutual reinforcement to promote products and services on social media. Journal of Mar-keting Communications, 28(5), 469–486. https://doi.org/10.1080/13527266.2021.1929410

Joensuu-Salo, S., Viljamaa, A., & Kangas, E. (2023). Marketing first? The role of marketing capability in SME growth. Journal of Research in Marketing and Entrepreneurship, 25(2), 185–202. https://doi.org/10.1108/JRME-05-2021-0070

Kamar, K., Lewaherilla, N. C., Ausat, A. M. A., Ukar, K., & Gadzali, S. S. (2022). The Influence of Information Technology and Human Resource Management Capabilities on SMEs Performance. International Journal of Artificial Intelligence Research, 6(1.2), 1. https://doi.org/https://doi.org/10.29099/ijair.v6i1.2.676

Karneli, O. (2023). The Role of Adhocratic Leadership in Facing the Changing Business Environment. Journal of Contemporary Administration and Management (ADMAN), 1(2), 77–83. https://doi.org/10.61100/adman.v1i2.26

Ki, C.-W. (Chloe), Cuevas, L. M., Chong, S. M., & Lim, H. (2020). Influencer marketing: Social media influenc-ers as human brands attaching to followers and yielding positive marketing results by fulfilling needs. Journal of Retailing and Consumer Services, 55, 102133. https://doi.org/10.1016/j.jretconser.2020.102133

Kim, R. B., & Chao, Y. (2019). Effects of brand experience, brand image and brand trust on brand building process: The case of Chinese millennial generation consumers. Journal of International Studies, 12(3), 9–21. https://doi.org/10.14254/2071-8330.2019/12-3/1

Krywalski Santiago, J., & Moreira Castelo, I. (2020). Digital influencers: An exploratory study of influencer marketing campaign process on instagram. Online Journal of Applied Knowledge Management, 8(2), 31–52. https://doi.org/10.36965/OJAKM.2020.8(2)31-52

Leung, F. F., Gu, F. F., Li, Y., Zhang, J. Z., & Palmatier, R. W. (2022). Influencer Marketing Effectiveness. Journal of Marketing, 86(6), 93–115. https://doi.org/10.1177/00222429221102889

Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501

Mahardhani, A. J. (2023). The Role of Public Policy in Fostering Technological Innovation and Sustainability. Journal of Contemporary Administration and Management (ADMAN), 1(2), 47–53. https://doi.org/10.61100/adman.v1i2.22

Maitri, W. S., Suherlan, S., Prakosos, R. D. Y., Subagja, A. D., & Ausat, A. M. A. (2023). Recent Trends in Social Media Marketing Strategy. Jurnal Minfo Polgan, 12(2), 842–850. https://doi.org/https://doi.org/10.33395/jmp.v12i2.12517

Mandiri, L. N. P., Jamhari, J., & Darwanto, D. H. (2022). Influencer Marketing Affect Consumer Purchase De-cisions On Cimory Product. Agro Ekonomi, 33(2), 80. https://doi.org/10.22146/ae.73195

Ohara, M. R. (2023). The Role of Social Media in Educational Communication Management. Journal of Con-temporary Administration and Management (ADMAN), 1(2), 70–76. https://doi.org/10.61100/adman.v1i2.25

Osei-Frimpong, K., Donkor, G., & Owusu-Frimpong, N. (2019). The Impact of Celebrity Endorsement on Con-sumer Purchase Intention: An Emerging Market Perspective. Journal of Marketing Theory and Practice, 27(1), 103–121. https://doi.org/10.1080/10696679.2018.1534070

Patmawati, D., & Miswanto, M. (2022). The Effect of Social Media Influencers on Purchase Intention: The Role Brand Awareness as a Mediator. International Journal of Entrepreneurship and Business Management, 1(2), 170–183. https://doi.org/10.54099/ijebm.v1i2.374

Rijal, S. (2023). The Importance of Community Involvement in Public Management Planning and Decision-Making Processes. Journal of Contemporary Administration and Management (ADMAN), 1(2), 84–92. https://doi.org/10.61100/adman.v1i2.27

Rizos, V., Behrens, A., van der Gaast, W., Hofman, E., Ioannou, A., Kafyeke, T., Flamos, A., Rinaldi, R., Pa-padelis, S., Hirschnitz-Garbers, M., & Topi, C. (2016). Implementation of Circular Economy Business Models by Small and Medium-Sized Enterprises (SMEs): Barriers and Enablers. Sustainability, 8(11), 1212. https://doi.org/10.3390/su8111212

Said Ahmad, Muh. I., Idrus, M. I., & Rijal, S. (2023). The Role of Education in Fostering Entrepreneurial Spirit in the Young Generation. Journal of Contemporary Administration and Management (ADMAN), 1(2), 93–100. https://doi.org/10.61100/adman.v1i2.28

Sari, A. R. (2023). The Impact of Good Governance on the Quality of Public Management Decision Making. Journal of Contemporary Administration and Management (ADMAN), 1(2), 39–46. https://doi.org/10.61100/adman.v1i2.21

Sudirjo, F. (2023). Marketing Strategy in Improving Product Competitiveness in the Global Market. Journal of Contemporary Administration and Management (ADMAN), 1(2), 63–69. https://doi.org/10.61100/adman.v1i2.24

Suherlan, S. (2023). Digital Technology Transformation in Enhancing Public Participation in Democratic Pro-cesses. Technology and Society Perspectives (TACIT), 1(1), 10–17. https://journal.literasisainsnusantara.com/index.php/tacit/article/view/34

Sutrisno, S. (2023). Changes in Media Consumption Patterns and their Implications for People’s Cultural Identity. Technology and Society Perspectives (TACIT), 1(1), 18–25. https://journal.literasisainsnusantara.com/index.php/tacit/article/view/31

Sutrisno, S., Ausat, A. M. A., Permana, R. M., & Santosa, S. (2023). Effective Marketing Strategies for MSMEs during Ramadan in Indonesia. Community Development Journal: Jurnal Pengabdian Masyarakat, 4(2), 1901–1906. https://doi.org/10.31004/cdj.v4i2.13792

Tjandrawibawa, P. (2020). The Effect of Using Instagram Influencers in Building Conseva’s Brand Aware-ness. The Winners, 21(1), 67–73. https://doi.org/10.21512/tw.v21i1.6497

Wanof, M. I. (2023). Digital Technology Innovation in Improving Financial Access for Low-Income Commu-nities. Technology and Society Perspectives (TACIT), 1(1), 26–34. https://journal.literasisainsnusantara.com/index.php/tacit/article/view/35

Wielki, J. (2020). Analysis of the Role of Digital Influencers and Their Impact on the Functioning of the Con-temporary On-Line Promotional System and Its Sustainable Development. Sustainability, 12(17), 7138. https://doi.org/10.3390/su12177138

Wahyuni, W., Ramli, R., & Mawardi, W. (2023). Optimizing Employee Performance in Tapalang Health Center, Tapalang District, Mamuju Regency: The Interplay of Work Environment, Discipline, and Motivation. Management Studies and Entrepreneurship Journal (MSEJ), 4(5), 6786–6795.

Almita, Tahir, M., & Hajjad, M. N. (2023). Employee Performance and the Impact of Workplace Facilities and Discipline. Jurnal Manajemen Bisnis, 10(2), 417–425.

Aqil, M., Tjahjono, H. K., Muafi, & Prajogo, W. (2023). The Impact of Psychological Contract Breach on Counterproductive Work Behavior Mediated by Organizational Trust and Work Engagement in State Civil Apparatus. Quality - Access to Success, 24(194), 213–225. https://doi.org/10.47750/QAS/24.194.25

Dahri, N. W., Tjahjono, H. K., Muafi, M., & Prajogo, W. (2023). The Influence of Workplace Envy on Turnover Intention: The Mediating Role of Negative Emotion and Perception of Injustice. Quality - Access to Success, 24(193), 28–38. https://doi.org/10.47750/QAS/24.193.04

Acha, H., Sibgatullah, M., Furqan, F., Kurnia, K., & Febriandika, N. R. (2023). Analysis Of Sharia Laundry Marketing Strategy In Mamuju District. Perisai : Islamic Banking and Finance Journal, 7(1), 36–54. https://doi.org/10.21070/perisai.v7i1.1626

Adinugroho, I., Rasyid, R. A., & Hernawati, H. (2021). Pengaruh Lingkungan Kerja, Motivasi Intrinsik dan Disiplin Kerja Terhadap Kinerja Pegawai. SEIKO: Journal of Management & Business, 4(1), 346–361.

Rosmawati S, & Rasyid, R. A. (2023). ANALYZING THE IMPACT OF WORK ENVIRONMENT AND ORGANIZATIONAL CULTURE ON EMPLOYEE JOB EFFECTIVENESS IN THE MAMUJU DISTRICT REGIONAL LIBRARY AND ARCHIVES OFFICE. Jurnal Ekonomi, 12(4), 115–123.

Sartika, D., Herman, H., & Rasyid, R. A. (2023). ANALYSIS OF THE EFFECT OF WORK MOTIVATION, LEADERSHIP STYLE, AND WORK FACILITIES ON EMPLOYEE PERFORMANCE AT THE TOBADAK DISTRICT OFFICE. Jurnal Ekonomi, 12(4), 48–55.

Ramli S, & Hasbullah. (2021). Pengaruh dimensi kualitas pelayanan terhadap kepuasan pemohon perizinan pada dinas penanaman modal dan pelayanan terpadu satu pintu (dpmptsp) kabupaten mamuju. FORUM EKONOMI, 23(2), 77–85.

Gunawan, A., Malik, T., Amory, J. D., Yusriadi, Y., Sjaid S Fais Assagaf, & Alfita, L. (2021). The Influence of Soft Competency and Hard Competency on Internal Auditor Performance Through Work Motivation at PT. KB Finansia Multi Finance. Proceedings of the International Conference on Industrial Engineering and Operations Management, 3008–3016.

Downloads

Published

2023-10-03

How to Cite

Agustian, K., Hidayat, R., Zen, A., Sekarini, R. A., & Malik, A. J. (2023). The Influence of Influencer Marketing in Increasing Brand Awareness and Sales for SMEs. Technology and Society Perspectives (TACIT), 1(2), 68–78. https://doi.org/10.61100/tacit.v1i2.54

Issue

Section

Articles