The Role of Digital Bureaucracy in Public Administration Transformation in the Era of Digital Government
DOI:
https://doi.org/10.61100/adman.v3i3.312Keywords:
Digital Bureaucracy, Public Administration, Digital Government, Bureaucratic Transformation, Public ServicesAbstract
The transformation of public administration in the era of digital government requires bureaucracy to adapt through the systematic use of information and communication technology. The concept of digital bureaucracy emerges as a strategic approach to enhance efficiency, transparency, and the quality of public services. This study aims to analyze the role of digital bureaucracy in the transformation of public administration in the digital government era. The research method employed is a literature review with a qualitative and descriptive analysis approach. Data were obtained from scientific articles and credible sources published between 1990 and 2025 via Google Scholar and official institutional websites. Out of 50 identified articles, 31 were selected through a rigorous selection process based on relevance and academic quality. The findings indicate that digital bureaucracy plays a significant role in improving bureaucratic efficiency, public service integration, as well as governmental transparency and accountability. Case studies from various countries, such as Estonia, South Korea, Singapore, Indonesia, and India, show that the success of digital bureaucracy implementation is highly influenced by institutional readiness, human resource capacity, system integration, and sustainable policies. This study emphasizes that digital bureaucracy represents a comprehensive and contextual process of institutional transformation.
References
A. Sarjito, “from bureaucratic red tape to digital governance: evaluating public service transformation in indonesia,” Decision: Jurnal Administrasi Publik, vol. 7, no. 2, pp. 1–18, 2025.
A. Q. Wahyu Sulistya et al., “A Case Study of Indonesian Government Digital Transformation: Improving Public Service Quality through E-government Implementation,” in 2019 5th International Conference on Science and Technology (ICST), Yogyakarta: IEEE, Jul. 2019, pp. 1–6. doi: 10.1109/ICST47872.2019.9166234.
Y. Gong, J. Yang, and X. Shi, “Towards a comprehensive understanding of digital transformation in government: Analysis of flexibility and enterprise architecture,” Gov Inf Q, vol. 37, no. 3, p. 101487, Jul. 2020, doi: 10.1016/j.giq.2020.101487.
B. Otjacques, P. Hitzelberger, and F. Feltz, “Interoperability of E-Government Information Systems: Issues of Identification and Data Sharing,” Journal of Management Information Systems, vol. 23, no. 4, pp. 29–51, May 2007, doi: 10.2753/MIS0742-1222230403.
S. Ganapati and C. G. Reddick, “Prospects and challenges of sharing economy for the public sector,” Gov Inf Q, vol. 35, no. 1, pp. 77–87, Jan. 2018, doi: 10.1016/j.giq.2018.01.001.
E.-A. Park and K. Jayakar, “Implementation of BTOP funding for public computing centers: Goal consensus and project performance,” Gov Inf Q, vol. 30, no. 4, pp. 514–524, Oct. 2013, doi: 10.1016/j.giq.2013.07.002.
A. Edwards, “ICT strategies of democratic intermediaries: A view on the political system in the digital age,” Information Polity, vol. 11, no. 2, pp. 163–176, Oct. 2006, doi: 10.3233/IP-2006-0093.
K. Quigley, C. Burns, and K. Stallard, “‘Cyber Gurus’: A rhetorical analysis of the language of cybersecurity specialists and the implications for security policy and critical infrastructure protection,” Gov Inf Q, vol. 32, no. 2, pp. 108–117, Apr. 2015, doi: 10.1016/j.giq.2015.02.001.
C. Hood, “A Public Management for Aall Seasons?,” Public Adm, vol. 69, no. 1, pp. 3–19, Mar. 1991, doi: 10.1111/j.1467-9299.1991.tb00779.x.
R. B. Denhardt and J. V. Denhardt, “The New Public Service: Serving Rather than Steering,” Public Adm Rev, vol. 60, no. 6, pp. 549–559, Nov. 2000, doi: 10.1111/0033-3352.00117.
C.-H. Ku and G. Leroy, “A decision support system: Automated crime report analysis and classification for e-government,” Gov Inf Q, vol. 31, no. 4, pp. 534–544, Oct. 2014, doi: 10.1016/j.giq.2014.08.003.
I. M. Coyle, “A Local Government Practitioner’s View of the Sustainability of Defined‐Benefit Pension Plans,” Public Adm Rev, vol. 72, no. 6, pp. 786–787, Nov. 2012, doi: 10.1111/j.1540-6210.2012.02663.x.
M. H. Chustz and J. S. Larson, “Implementing Change on the Front Lines: A Management Case Study of West Feliciana Parish Hospital,” Public Adm Rev, vol. 66, no. 5, pp. 725–729, Sep. 2006, doi: 10.1111/j.1540-6210.2006.00637.x.
J. L. Perry and L. R. Wise, “The Motivational Bases of Public Service,” Public Adm Rev, vol. 50, no. 3, p. 367, May 1990, doi: 10.2307/976618.
Dwibin Kannapadang, S. Munawaroh, and S. A. Purwanto, “Optimizing E-Government for Enhanced Transparency and Accountability in Local Governance,” Jurnal Ilmiah Manajemen Kesatuan, vol. 13, no. 5, pp. 4203–4212, Sep. 2025, doi: 10.37641/jimkes.v13i5.3962.
C. LeRouge, A. R. Hevner, and R. W. Collins, “It’s more than just use: An exploration of telemedicine use quality,” Decis Support Syst, vol. 43, no. 4, pp. 1287–1304, Aug. 2007, doi: 10.1016/j.dss.2006.02.007.
J. Lee and H. Lee, “Developing and validating a citizen-centric typology for smart city services,” Gov Inf Q, vol. 31, pp. S93–S105, Jun. 2014, doi: 10.1016/j.giq.2014.01.010.
Y. Pamungkas, A. B. Santoso, B. Ashari, D. I. Sensuse, M. Mishbah, and R. Meiyanti, “Evaluation of Interoperability Maturity Level: Case Study Indonesian Directorate General of Tax,” Procedia Comput Sci, vol. 157, pp. 543–551, 2019, doi: 10.1016/j.procs.2019.09.012.
A. Rahman Toyi and E. Zachra Putri Hamidun, “Establishing Legal Certainty in the Digital Era: Challenges and Solutions,” Estudiante Law Journal, vol. 7, no. 2, pp. 444–460, May 2025, doi: 10.33756/eslaj.v7i2.31630.
T. Kalvet, “Innovation: a factor explaining e-government success in Estonia,” Electronic Government, an International Journal, vol. 9, no. 2, p. 142, 2012, doi: 10.1504/EG.2012.046266.
OECD, “Digital Government Review of Korea,” OECD Digital Government Studies. Accessed: Dec. 15, 2025. [Online]. Available: https://www.oecd.org/en/publications/digital-government-review-of-korea_9defc197-en/full-report/delivering-human-centred-and-proactive-public-services_41783522.html
B. Welby and E Tan, “Designing and delivering public services in the digital age,” Paris, Mar. 2022. doi: 10.1787/e056ef99-en.
Aris Toening Winarni and Dony Bundianto, “Digitalization of Bureaucracy and Good Governance,” International Journal of Social Welfare and Family Law, vol. 1, no. 2, pp. 55–68, Apr. 2024, doi: 10.62951/ijsw.v1i2.478.
Helen Priyanti, Risna Dewi, Ti Aisyah, and Muhammad Hasyem, “Implementasi E-Government Berbasis Online Single Submission (OSS) Dalam Upaya Meningkatkan Kualitas Layanan Publik Digital,” Jurnal Pemerintahan dan Politik, vol. 3, no. 25, pp. 579–593, 2025.
V. Rahma Aulia et al., “Mapping SPBE Challenges in Indonesia: Systematic Review by Architecture Domain,” Jurnal Komputer Teknologi Informasi Sistem Informasi (JUKTISI), vol. 4, no. 1, pp. 174–183, Jun. 2025, doi: 10.62712/juktisi.v4i1.368.
B. D. Kencono, H. H. Putri, and T. W. Handoko, “Transformasi Pemerintahan Digital: Tantangan dalam Perkembangan Sistem Pemerintahan Berbasis Elektronik (SPBE) di Indonesia,” JIIP - Jurnal Ilmiah Ilmu Pendidikan, vol. 7, no. 2, pp. 1498–1506, Feb. 2024, doi: 10.54371/jiip.v7i2.3519.
U. B. Mir, A. K. Kar, Y. K. Dwivedi, M. P. Gupta, and R. S. Sharma, “Realizing digital identity in government: Prioritizing design and implementation objectives for Aadhaar in India,” Gov Inf Q, vol. 37, no. 2, p. 101442, Apr. 2020, doi: 10.1016/j.giq.2019.101442.
P. Rajendran, “the impact of digital governance reforms on public service delivery in india: a case study of aadhaar,” AKSELERASI: Jurnal Ilmiah Nasional, vol. 6, no. 3, pp. 38–44, Aug. 2024, doi: 10.54783/jin.v6i2.1058.
Alexander Kennedy, William Hartato Surya, and Franciscus Xaverius Wartoyo, “Tantangan dan Solusi Penerapan E-Government di Indonesia,” Jurnal Terapan Pemerintahan Minangkabau, vol. 4, no. 2, pp. 134–147, 2024.
S. Sindakis and G. Showkat, “The digital revolution in India: bridging the gap in rural technology adoption,” J Innov Entrep, vol. 13, no. 1, p. 29, May 2024, doi: 10.1186/s13731-024-00380-w.
Wikipedia, “Aadhaar,” en.wikipedia.org.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Journal of Contemporary Administration and Management (ADMAN)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
