The Effect of Service Quality of Pamanukan Medical Centre Hospital on Outpatient Satisfaction in Subang Regency
DOI:
https://doi.org/10.61100/adman.v1i1.20Keywords:
Hospital, Service Quality, Outpatient InstallationAbstract
In the Non-Probability Sampling method which uses purposive sampling, this study discusses the quality of service on patient satisfaction. The research objective is to find out whether or not there is an influence on service quality on patient satisfaction. The sample taken used 5 respondents and 5 questionnaires. And the hypothesis used is service quality (X) and patient satisfaction (Y). Based on the results obtained in this research that for service quality that has a positive effect on patient satisfaction.
References
Y. Supriyanto and H. Soesanto, “Analisis Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas terhadap Kepuasan Pasien Rawat Jalan di Rumah Sakit Kariadi Semarang,” DIPONEGORO JOURNAL OF MANAGEMENT, vol. 1, no. 1, pp. 472–480, 2012.
I. Yuniarsih, “Pengaruh Kebijakan Dividen Terhadap Nilai Perusahaan: Studi Empiris pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia,” Jurnal Ilmiah Akuntansi dan Bisnis, vol. 14, no. 2, pp. 115–130, 2019.
A. Parasuraman, V. A. Zeithmal, and L. L. Berry, “Servqual : a multiple item for measuring consumer perception of service quality,” Journal of Retailing, vol. 6, no. 1, 1988.
J. F. Hair, M. Sarstedt, C. M. Ringle, and J. A. Mena, “An assessment of the use of partial least squares structural equation modeling in marketing research,” J Acad Mark Sci, vol. 40, no. 3, pp. 414–433, Jun. 2011, doi: 10.1007/S11747-011-0261-6.
A. M. A. Ausat and T. Peirisal, “Determinants of E-commerce Adoption on Business Performance : A Study of MSMEs in Malang City , Indonesia,” Journal On Optimizations Of Systems At Industries, vol. 20, no. 2, pp. 104–114, 2021, doi: 10.25077/josi.v20.n2.p104-114.2021.
S. Satriadi, A. M. Almaududi Ausat, D. Y. Heryadi, W. Widjaja, and A. R. Sari, “Determinants of Entrepreneurial Intention: A Study on Indonesian Students,” BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi, vol. 29, no. 3, pp. 151–165, Sep. 2022, doi: 10.20476/jbb.v29i3.1323.
W. Wahyuni, R. Ramli, and W. Mawardi, “Optimizing Employee Performance in Tapalang Health Center, Tapalang District, Mamuju Regency: The Interplay of Work Environment, Discipline, and Motivation,” Management Studies and Entrepreneurship Journal (MSEJ), vol. 4, no. 5, pp. 6786–6795, 2023.
Wahyun, “Pengaruh Etika Kerja Islami Terhadap Komitmen Organisasi Pada Bank Syariah Mandiri Kota Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 1, pp. 346–354, 2023.
M. Aqil, H. K. Tjahjono, Muafi, and W. Prajogo, “The Impact of Psychological Contract Breach on Counterproductive Work Behavior Mediated by Organizational Trust and Work Engagement in State Civil Apparatus,” Quality - Access to Success, vol. 24, no. 194, pp. 213–225, Jan. 2023, doi: 10.47750/QAS/24.194.25.
N. W. Dahri, H. K. Tjahjono, M. Muafi, and W. Prajogo, “The Influence of Workplace Envy on Turnover Intention: The Mediating Role of Negative Emotion and Perception of Injustice,” Quality - Access to Success, vol. 24, no. 193, pp. 28–38, Jan. 2023, doi: 10.47750/QAS/24.193.04.
K. Kurnia, S. Nugraha, A. N. Siangka, M. Arsyad, M. N. Hajjad, and E. Elihami, “Optimalisasi Fasilitas Lab Bahasa Sebagai Media Pembelajaran Terpadu,” Edumaspul: Jurnal Pendidikan, vol. 4, no. 2, pp. 476–483, Oct. 2020, doi: 10.33487/edumaspul.v4i2.4037.
A. N. Siangka and M. N. Hajjad, “Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah Pada PT. Bank Danamon Cabang Makassar,” SEIKO : Journal of Management & Business, vol. 4, no. 2, pp. 555–562, 2021.
Almita, M. Tahir, and M. N. Hajjad, “Employee Performance and the Impact of Workplace Facilities and Discipline,” Jurnal Manajemen Bisnis, vol. 10, no. 2, pp. 417–425, 2023.
M. Ikram, N. Fajariani, and M. N. Hajjad, “Analisis pelayanan paramedis terhadap kepuasan pasien pada unit kerja pendaftaran BPJS kesehatan di rumah sakit regional,” FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi, vol. 25, no. 3, pp. 480–486, 2023.
Herman, A. N. Siangka, and M. N. Hajjad, “Pengaruh Pendidikan, Pelatihan, Pengalaman Kerja Terhadap Kinerja Pegawai Sekretariat Komisi Pemilihan Umum Kabupaten Takalar,” SEIKO : Journal of Management & Business, vol. 6, no. 1, pp. 94–103, 2023.
M. N. Hajjad, “Peran Kepemimpinan, Sistem Kontrol Dan Komunikasi Pada Instalasi Rawat Inap Terhadap Perilaku Pelayanan Kesehatan,” SEIKO : Journal of Management & Business, vol. 5, no. 2, pp. 149–156, 2022.
M. N. Hajjad and A. N. Siangka, “Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada Bisnis Jasa Transportasi Online Grab,” SEIKO : Journal of Management & Business, vol. 5, no. 1, pp. 446–454, 2022.
Mahdi, I. Moridu, T. S. Wibowo, A. S. Utama, I. Adinugroho, and Amalia, “THE EFFECT OF PROFITABILITY MEDIATION ON INCREASING COMPANY VALUE THROUGH CORPORATE SOCIAL RESPONSIBILITY,” International Journal of Economics, Business and Accounting Research (IJEBAR), vol. 7, no. 1, pp. 1–7, 2023.
Amalia, A Nubahriati, and A. M. F. Kessi, “Pengaruh Kepemimpinan Situasional dan Budaya Kerja terhadap Prestasi Kerja,” YUME : Journal of Management, vol. 5, no. 1, pp. 634–642, 2022.
Muh. Farhan, I. Adinugroho, and Amalia, “Pengaruh Promosi Dan Pelayanan Karyawan Terhadap Keputusan Pembelian Pada Toko Fajar Mas Bangungan Tasiu Kabupaten Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 327–334, 2023.
Amalia, “Analisis Faktor-Faktor Yang Memengaruhi Loyalitas Nasabah Pada Pt. Pegadaian Kota Parepare Cabang Utama,” SEIKO : Journal of Management & Business, vol. 6, no. 1, pp. 654–660, 2023.
N. E. Baso, I. Adinugroho, and Junaeda, “Pengaruh Brand Trust Dan Service Quality Terhadap Keputusan Pembelian Pada Toko Family Kabupaten Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 326–333, 2023.
Adriansah, Ramli, and Muh. Ferils, “Examining The Impact Of Work Stress, Work Motivation, And Work Discipline On Employee Performance At PT. Manakarra Unggul Lestari In Leling Village, Tommo District, Mamuju Regency,” Management Studies and Entrepreneurship Journal, vol. 4, no. 5, pp. 6776–6785, 2023.
I. Adinugroho, R. Rauf, and N. Sucipto, “The Role of the Financial Services Authority in Supervision of Fraud Prevention in Life Insurance Companies in Indonesia,” Journal of Economic Resources, vol. 5, no. 1, pp. 121–125, 2022.
Mahdi, I. Moridu, T. S. Wibowo, A. S. Utama, I. Adinugroho, and Amalia, “THE EFFECT OF PROFITABILITY MEDIATION ON INCREASING COMPANY VALUE THROUGH CORPORATE SOCIAL RESPONSIBILITY,” International Journal of Economics, Business and Accounting Research (IJEBAR), vol. 7, no. 1, pp. 1–7, 2023.
I. Ismayani, M. Muchtar, and I. Adinugroho, “OPTIMIZING CUSTOMER SATISFACTION THROUGH RELATIONSHIP MARKETING: A CASE STUDY OF PT PEGADAIAN MAMUJU BRANCH,” Jurnal Ekonomi, vol. 12, no. 4, pp. 71–77, 2023.
T. R. Suwanti and I. Adinugroho, “EXAMINING THE IMPACT OF PROMOTION AND SERVICE QUALITY ON CUSTOMER SAVINGS DECISIONS AT BANK SULSELBAR SYARIAH IN MAMUJU REGENCY,” Jurnal Ekonomi, vol. 2, no. 4, pp. 124–131, 2023.
I. Adinugroho and S. Nugraha, “The Effect of Differentiation and Positioning Strategies on Customer Satisfaction Using Digital Banking Service at PT. Bank Muamalat KC Mamuju,” Pinisi Discretion Review, vol. 5, no. 1, pp. 89–98, 2021.
Herman, Ramli, and I. Adinugroho, “Pengaruh Marketing Mix Dan Self Service Technology Terhadap Loyalitas Nasabah Tabungan Bank Muamalat Kantor Cabang Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 326–333, 2023.
A. Selviyanti, A. N. Siangka, and I. Adinugroho, “The Role of Marketing Communication in Increasing Sales of Housing PT. Karya Tunas Tomangolo in Central Mamuju District,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 342–354, 2023.
Muh. Ferils and Suharlina, “DETERMINAN KINERJA PEGAWAI PADA RUMAH SAKIT BHAYANGKARA HOEGENG IMAM SANTOSO KEPOLISIAN DAERAH PROVINSI SULAWESI BARAT,” Assets : Jurnal Ekonomi, Manajemen Dan Akuntansi, vol. 12, no. 2, pp. 262–280, 2022.
Suwanti, Amalia, and R. A. Rasyid, “Pengelolaan gula merah dalam peningkatan perekonomian masyarakat desa papalang kabupaten mamuju,” AKUNTABEL, vol. 18, no. 2, pp. 370–377, 2021.
Kurnia, Sianna, Hamzar, M. Ferils, and Furqan, “The Use of LMS and Talking Stick Method to Improve Reading Skill for ESP Students,” ELS Journal on Interdisciplinary Studies in Humanities, vol. 6, no. 1, pp. 77–84, 2023.
H. Acha, M. Sibgatullah, F. Furqan, K. Kurnia, and N. R. Febriandika, “Analysis Of Sharia Laundry Marketing Strategy In Mamuju District,” Perisai : Islamic Banking and Finance Journal, vol. 7, no. 1, pp. 36–54, Mar. 2023, doi: 10.21070/perisai.v7i1.1626.
H. Acha and K. Kurnia, “THE VOCABULARY MEMORISATION STRATEGY BEFORE ENTERING THE CLASSROOM AND THE USAGE OF THE MEMORISATION CARD,” ETERNAL (English, Teaching, Learning, and Research Journal), vol. 7, no. 2, pp. 456–470, 2021.
A. N. Hasanah, Kurnia, and S. Nugraha, “The Impacts of Home Visits on Students Motivation in Learning English during the Pandemics,” Edumaspul: Jurnal Pendidikan, vol. 5, no. 1, pp. 768–778, 2021.
Kurnia and H. Hafid, “ESP IN PRACTICE SPEAKING: COMBINING TIME TOKEN TECHNIQUE WITH YOUTUBE VIDEO,” ANGLO-SAXON: Jurnal Ilmiah Program Studi Pendidikan Bahasa Inggris, vol. 10, no. 2, pp. 194–210, 2019.
R. Novianti and A. Rajab, “ Rezki Novianti The Influence of Scientific Approach, Learning Motivation, and Student Responses on Statistical Learning Outcomes of STIE Muhammadiyah Mamuju Students,” aya Matematis: Jurnal Inovasi Pendidikan Matematika, vol. 8, no. 3, pp. 188–192, 2020.
H. Acha, “PROGRESSING STUDENTS’MOTIVATION IN LEARNING ENGLISH BY USING HYPNOSIS (HYPNOLEARNING) AT STUDENTS OF STAN 2 JILC PERINTIS MAKASSAR,” ETERNAL (English, Teaching, Learning, and Research Journal), vol. 5, no. 1, pp. 180–194, 2019.
I. Priyadi, Rusli, and Hamzar, “Keterkaitan antara Pajak Rumah Makan dan Restoran terhadap peningkatan Pendapatan Asli Daerah (PAD) Kabupaten Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 498–504, 2023.
Hamzar and A. N. Siangka, “STUDENTS’ TARDINESS HABIT TO ATTEND THE CLASS AT THE STUDENTS OF STIE MUHAMMADIYAH MAMUJU,” IJIET (International Journal of Indonesian Education and Teaching), vol. 4, no. 2, pp. 306–315, 2020.
Amirah, Waston, Furqan, Herman, I. Huda, and H. Prastyo, “Multicultural Education Values At Hajjah Nuriyah Shabran Muhammadiyah Islamic Boarding School,” JOURNAL OF CRITICAL REVIEWS, vol. 7, no. 8, pp. 2668–2674, 2020.
F. Furqan and A. Hikmawan, “Reason and Revelation According to Harun Nasution and Quraish Shihab and its Relevance to Islam Education,” Al-Misbah (Jurnal Islamic Studies), vol. 9, no. 1, pp. 17–30, Apr. 2021, doi: 10.26555/al-misbah.v9i1.3890.
Ramli S and Hasbullah, “Analisis bauran pemasaran, perilaku konsumen dan citra merek terhadap keputusan pembelian air minum dalam kemasan,” FORUM EKONOMI, vol. 23, no. 4, pp. 614–622, 2021.
Ramli S and Hasbullah, “Pengaruh dimensi kualitas pelayanan terhadap kepuasan pemohon perizinan pada dinas penanaman modal dan pelayanan terpadu satu pintu (dpmptsp) kabupaten mamuju,” FORUM EKONOMI, vol. 23, no. 2, pp. 77–85, 2021.
A. Gunawan, T. Malik, J. D. Amory, Y. Yusriadi, Sjaid S Fais Assagaf, and L. Alfita, “The Influence of Soft Competency and Hard Competency on Internal Auditor Performance Through Work Motivation at PT. KB Finansia Multi Finance,” in Proceedings of the International Conference on Industrial Engineering and Operations Management, Sao Paolo, Brazil: IEOM Society International, 2021, pp. 3008–3016.
Ratna and Y. Heryati, “Dampak Pengembangan Eko Wisata Berkah Pantai Tapandullu Terhadap Peningkatan Perekonomian Masyarakat di Desa Tapandullu Kecamatan Simboro,” Growth: Jurnal Ilmiah Ekonomi Pembangunan, vol. 1, no. 2, pp. 149–158, 2022.
A. Halim and M. Arsyad, “Pengaruh pendapatan,tradisi dan selera terhadap pengeluaran konsumsi pangan,” INOVASI, vol. 17, no. 4, pp. 617–625, 2021.
F. Inzani and Y. Yuliani, “Pengaruh Kompetensi Dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Biro Umum Kantor Gubernur Sulawesi Barat,” Forecasting: Jurnal Ilmiah Ilmu Manajemen, vol. 1, no. 1, pp. 59–67, 2022.
A. Wahab, “STRATEGI PEMBENTUKAN KARAKTER RELEGIUS PESERTA DIDIK MELALUI PROGRAM EKSTRAKURIKULER PENDIDIKAN AGAMAISLAM DI SMP NEGERI 2 MANIANGPAJO KABUPATEN WAJO,” ISTIQRA’, vol. 8, no. 2, pp. 1–20, 2021.
Ramli S and R. Barung, “Pengaruh Motivasi Kerja dan Iklim Organisasi Terhadap Kinerja Pegawai Pada Dinas Perdagangan Kabupaten Mamuju,” Forecasting: Jurnal Ilmiah Ilmu Manajemen, vol. 2, no. 1, pp. 106–112, 2023.
M. Said. J, Y. Heryati, and I. Y. Musyawarah, “Analisis jaminan sosial kesehatan dan kecelakan kerja karyawan,” FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi, vol. 25, no. 3, pp. 586–598, 2023.
K. Kaharuddin and R. Rusli, “Evaluasi program dana desa,” FORUM EKONOMI, vol. 23, no. 4, pp. 623–631, Nov. 2021, doi: 10.30872/jfor.v23i4.10246.
A. Muh. Ayyub Ht, Hamzar, and S. Basri, “Analisis Kesalahan Berbahasa Tataran Ejaan dan Sintaksis pada Karangan Persuasi Mahasiswa Universitas Muhammadiyah Mamuju,” Pena: Jurnal Pendidikan Bahasa dan Sastra, vol. 13, no. 2, pp. 67–78, 2023.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Journal of Contemporary Administration and Management (ADMAN)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
