Knowledge Management as a Strategic Pillar in Organisational Adaptation to the Dynamics of Business Environment Change


  • Moh. Muklis Sulaeman Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Lamongan
  • Edy Suhartono Program Studi Ekonomi Pembangunan, Fakultas Ekonomi, Universitas Bojonegoro
  • Sandi Nasrudin Wibowo Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Swadaya Gunung Jati



Knowledge Management, Organization, Business Environment


The current business environment is characterized by rapid and unpredictable changes. Globalization, information technology, regulatory changes, and other economic factors can have a significant impact on organizations. Therefore, organizations need to be able to adapt quickly and effectively to remain competitive in this dynamic market. The purpose of this research is to provide a deeper understanding of the role of knowledge management in assisting organizations in adapting to changes in the business environment. This study employs a qualitative methodology utilizing literature analysis, indicating an exploration and elucidation of information and content derived from diverse documents and texts to form the foundation for analysis. The study results indicate that in the era of globalization and technological advancement, knowledge management is crucial for organizational adaptation to changes in the business environment. This involves the collection, storage, and distribution of knowledge throughout the organization, playing a central role in identifying business trends and supporting internal collaboration. Knowledge management is also essential in understanding customer needs and industry trends, enabling the development of relevant products. Collaboration with business partners through knowledge exchange can strengthen partnerships. To strategically integrate knowledge management, organizations need to build a culture of learning and knowledge sharing, with policies and investments in information technology as key factors for the success of this strategy.


S. Rijal and F. Saranani, “The Role of Blockchain Technology in Increasing Economic Transparency and Public Trust,” Technology and Society Perspectives (TACIT), vol. 1, no. 2, pp. 56–67, Oct. 2023, doi: 10.61100/tacit.v1i2.51.

S. Sutrisno, A. D. Kuraesin, S. Siminto, I. Irawansyah, and A. M. A. Ausat, “The Role of Information Technology in Driving Innovation and Entrepreneurial Business Growth,” Jurnal Minfo Polgan, vol. 12, no. 2, pp. 586–597, 2023, doi:

P. Somwethee, S. Aujirapongpan, and J. Ru-Zhue, “The influence of entrepreneurial capability and innovation capability on sustainable organization performance: Evidence of community enterprise in Thailand,” Journal of Open Innovation: Technology, Market, and Complexity, vol. 9, no. 2, p. 100082, Jun. 2023, doi: 10.1016/j.joitmc.2023.100082.

A. M. Abubakar, H. Elrehail, M. A. Alatailat, and A. Elçi, “Knowledge management, decision-making style and organizational performance,” Journal of Innovation & Knowledge, vol. 4, no. 2, pp. 104–114, Apr. 2019, doi: 10.1016/j.jik.2017.07.003.

A. Cardoni, F. Zanin, G. Corazza, and A. Paradisi, “Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability,” Sustainability, vol. 12, no. 7, p. 2594, Mar. 2020, doi: 10.3390/su12072594.

H. Sabri, “Knowledge management in its context: Adapting structure to a knowledge creating culture,” International Journal of Commerce and Management, vol. 15, no. 2, pp. 113–128, May 2005, doi: 10.1108/10569210580000191.

A. Errida and B. Lotfi, “The determinants of organizational change management success: Literature review and case study,” International Journal of Engineering Business Management, vol. 13, pp. 1–15, Jan. 2021, doi: 10.1177/18479790211016273.

H. Lee and B. Choi, “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination,” Journal of Management Information Systems, vol. 20, no. 1, pp. 179–228, 2003.

O. Karneli, “The Role of Adhocratic Leadership in Facing the Changing Business Environment,” Journal of Contemporary Administration and Management (ADMAN), vol. 1, no. 2, pp. 77–83, Aug. 2023, doi: 10.61100/adman.v1i2.26.

M. Alavi and D. E. Leidner, “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly, vol. 25, no. 1, p. 107, Mar. 2001, doi: 10.2307/3250961.

M.-H. Wang and T.-Y. Yang, “Investigating the success of knowledge management: An empirical study of small- and medium-sized enterprises,” Asia Pacific Management Review, vol. 21, no. 2, pp. 79–91, Jun. 2016, doi: 10.1016/j.apmrv.2015.12.003.

Tini Mogea, “Knowledge Management and Organizational Learning In Organizational Development ,” POPULER: Jurnal Penelitian Mahasiswa, vol. 2, no. 1, pp. 215–229, 2023.

A. M. A. Ausat, A. Widayani, I. Rachmawati, N. Latifah, and S. Suherlan, “The Effect of Intellectual Capital and Innovative Work Behavior on Business Performance,” Journal of Economics, Business, & Accountancy Ventura, vol. 24, no. 3, pp. 363–378, Mar. 2022, doi: 10.14414/jebav.v24i3.2809.

A. M. A. Ausat and T. Peirisal, “Determinants of E-commerce Adoption on Business Performance : A Study of MSMEs in Malang City , Indonesia,” Journal On Optimizations Of Systems At Industries, vol. 20, no. 2, pp. 104–114, 2021, doi: 10.25077/josi.v20.n2.p104-114.2021.

A. M. A. Ausat, E. Siti Astuti, and Wilopo, “Analisis Faktor Yang Berpengaruh Pada Adopsi E-commerce Dan Dampaknya Bagi Kinerja UKM Di Kabupaten Subang,” Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK), vol. 9, no. 2, pp. 333–346, 2022, doi: 10.25126/jtiik.202295422.

Y. Tsai, “Relationship between Organizational Culture, Leadership Behavior and Job Satisfaction,” BMC Health Serv Res, vol. 11, no. 1, p. 98, Dec. 2011, doi: 10.1186/1472-6963-11-98.

S. Suherlan and M. O. Okombo, “Technological Innovation in Marketing and its Effect on Consumer Behaviour,” Technology and Society Perspectives (TACIT), vol. 1, no. 2, pp. 94–103, Oct. 2023, doi: 10.61100/tacit.v1i2.57.

S. Suherlan, “Digital Technology Transformation in Enhancing Public Participation in Democratic Processes,” Technology and Society Perspectives (TACIT), vol. 1, no. 1, pp. 10–17, 2023, Accessed: Sep. 01, 2023. [Online]. Available:

M. I. Wanof, “Digital Technology Innovation in Improving Financial Access for Low-Income Communities,” Technology and Society Perspectives (TACIT), vol. 1, no. 1, pp. 26–34, 2023, Accessed: Sep. 01, 2023. [Online]. Available:

H. K. Azzaakiyyah, M. I. Wanof, S. Suherlan, and W. S. Fitri, “Business Philosophy Education and Improving Critical Thinking Skills of Business Students,” Journal of Contemporary Administration and Management (ADMAN), vol. 1, no. 1, pp. 1–4, Apr. 2023, doi: 10.61100/adman.v1i1.1.

M. Šostar and V. Ristanović, “Assessment of Influencing Factors on Consumer Behavior Using the AHP Model,” Sustainability, vol. 15, no. 13, p. 10341, Jun. 2023, doi: 10.3390/su151310341.

Sutrisno, A. M. A. Ausat, B. Permana, and M. A. K. Harahap, “Do Information Technology and Human Resources Create Business Performance: A Review,” International Journal of Professional Business Review, vol. 8, no. 8, p. e02206, Aug. 2023, doi: 10.26668/businessreview/2023.v8i8.2206.

A. M. A. Ausat, “The Application of Technology in the Age of Covid-19 and Its Effects on Performance,” Apollo: Journal of Tourism and Business, vol. 1, no. 1, pp. 14–22, Jan. 2023, doi: 10.58905/apollo.v1i1.8.

E. Ode and R. Ayavoo, “The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation,” Journal of Innovation & Knowledge, vol. 5, no. 3, pp. 210–218, Jul. 2020, doi: 10.1016/j.jik.2019.08.002.

F. Sonmez Cakir and Z. Adiguzel, “Analysis of Leader Effectiveness in Organization and Knowledge Sharing Behavior on Employees and Organization,” Sage Open, vol. 10, no. 1, pp. 1–14, Jan. 2020, doi: 10.1177/2158244020914634.

J. A. Hubbart, “Organizational Change: The Challenge of Change Aversion,” Adm Sci, vol. 13, no. 7, p. 162, Jul. 2023, doi: 10.3390/admsci13070162.

D. Vuchkovski, M. Zalaznik, M. Mitręga, and G. Pfajfar, “A look at the future of work: The digital transformation of teams from conventional to virtual,” J Bus Res, vol. 163, p. 113912, Aug. 2023, doi: 10.1016/j.jbusres.2023.113912.

Y. Jiang and C. C. Chen, “Integrating Knowledge Activities for Team Innovation: Effects of Transformational Leadership,” J Manage, vol. 44, no. 5, pp. 1819–1847, May 2018, doi: 10.1177/0149206316628641.

J. Rodriguez Perez and P. Ordóñez de Pablos, “Knowledge management and organizational competitiveness: a framework for human capital analysis,” Journal of Knowledge Management, vol. 7, no. 3, pp. 82–91, Aug. 2003, doi: 10.1108/13673270310485640.

M. Abdullah, M. Almalki, and H. Ballahmar, “Collaborative Knowledge Management,” Journal of Fundamental and Applied Science, vol. 10, no. 4S, pp. 292–297, 2018.

B. Y. Obeidat, M. M. Al-Suradi, R. Masa’deh, and A. Tarhini, “The impact of knowledge management on innovation,” Management Research Review, vol. 39, no. 10, pp. 1214–1238, Oct. 2016, doi: 10.1108/MRR-09-2015-0214.

W. Wahyuni, R. Ramli, and W. Mawardi, “Optimizing Employee Performance in Tapalang Health Center, Tapalang District, Mamuju Regency: The Interplay of Work Environment, Discipline, and Motivation,” Management Studies and Entrepreneurship Journal (MSEJ), vol. 4, no. 5, pp. 6786–6795, 2023.

M. Aqil, H. K. Tjahjono, Muafi, and W. Prajogo, “The Impact of Psychological Contract Breach on Counterproductive Work Behavior Mediated by Organizational Trust and Work Engagement in State Civil Apparatus,” Quality - Access to Success, vol. 24, no. 194, pp. 213–225, Jan. 2023, doi: 10.47750/QAS/24.194.25.

N. W. Dahri, H. K. Tjahjono, M. Muafi, and W. Prajogo, “The Influence of Workplace Envy on Turnover Intention: The Mediating Role of Negative Emotion and Perception of Injustice,” Quality - Access to Success, vol. 24, no. 193, pp. 28–38, Jan. 2023, doi: 10.47750/QAS/24.193.04.

Almita, M. Tahir, and M. N. Hajjad, “Employee Performance and the Impact of Workplace Facilities and Discipline,” Jurnal Manajemen Bisnis, vol. 10, no. 2, pp. 417–425, 2023.

N. E. Baso, I. Adinugroho, and Junaeda, “Pengaruh Brand Trust Dan Service Quality Terhadap Keputusan Pembelian Pada Toko Family Kabupaten Mamuju,” SEIKO : Journal of Management & Business, vol. 6, no. 2, pp. 326–333, 2023.

N. Asia, J. Kamarudin, and N. Fajariani, “Analisis laporan keuangan pada koperasi simpan pinjam,” INOVASI: Jurnal Ekonomi, Keuangan dan Manajemen, vol. 19, no. 1, pp. 133–142, 2023.

Adriansah, Ramli, and Muh. Ferils, “Examining The Impact Of Work Stress, Work Motivation, And Work Discipline On Employee Performance At PT. Manakarra Unggul Lestari In Leling Village, Tommo District, Mamuju Regency,” Management Studies and Entrepreneurship Journal, vol. 4, no. 5, pp. 6776–6785, 2023.

Muh. Ferils and Suharlina, “DETERMINAN KINERJA PEGAWAI PADA RUMAH SAKIT BHAYANGKARA HOEGENG IMAM SANTOSO KEPOLISIAN DAERAH PROVINSI SULAWESI BARAT,” Assets : Jurnal Ekonomi, Manajemen Dan Akuntansi, vol. 12, no. 2, pp. 262–280, 2022.

H. Acha, M. Sibgatullah, F. Furqan, K. Kurnia, and N. R. Febriandika, “Analysis Of Sharia Laundry Marketing Strategy In Mamuju District,” Perisai : Islamic Banking and Finance Journal, vol. 7, no. 1, pp. 36–54, Mar. 2023, doi: 10.21070/perisai.v7i1.1626.

R. Novianti and A. Rajab, “ Rezki Novianti The Influence of Scientific Approach, Learning Motivation, and Student Responses on Statistical Learning Outcomes of STIE Muhammadiyah Mamuju Students,” aya Matematis: Jurnal Inovasi Pendidikan Matematika, vol. 8, no. 3, pp. 188–192, 2020.

F. Furqan and A. Hikmawan, “Reason and Revelation According to Harun Nasution and Quraish Shihab and its Relevance to Islam Education,” Al-Misbah (Jurnal Islamic Studies), vol. 9, no. 1, pp. 17–30, Apr. 2021, doi: 10.26555/al-misbah.v9i1.3890.

Ramli S, A. R. Mus, H. Damis, and A. Mahmud, “The Intervening of Purchase Decision Between Marketing Mix, Consumer Behaviour and Brand Image on Costumer Statisfaction,” Jurnal Manajemen Bisnis, vol. 8, no. 2, pp. 382–396, 2021.

Hasbullah and Ramli S, “Pengaruh budaya kerja, disiplin dan motivasi terhadap produktivitas kerja pegawai,” I N O V A S I, vol. 17, no. 4, pp. 645–652, 2021.

Ramli S and Hasbullah, “Pengaruh dimensi kualitas pelayanan terhadap kepuasan pemohon perizinan pada dinas penanaman modal dan pelayanan terpadu satu pintu (dpmptsp) kabupaten mamuju,” FORUM EKONOMI, vol. 23, no. 2, pp. 77–85, 2021.

Ramli S, “Kreativitas pelaku usaha, sosial media dan inovasi kemajuan teknologi terhadap keputusan pembelian smartphone,” AKUNTABEL: Jurnal Akuntansi dan Keuangan, vol. 20, no. 1, pp. 31–39, 2023.

A. Gunawan, T. Malik, J. D. Amory, Y. Yusriadi, Sjaid S Fais Assagaf, and L. Alfita, “The Influence of Soft Competency and Hard Competency on Internal Auditor Performance Through Work Motivation at PT. KB Finansia Multi Finance,” in Proceedings of the International Conference on Industrial Engineering and Operations Management, Sao Paolo, Brazil: IEOM Society International, 2021, pp. 3008–3016.




How to Cite

Sulaeman, M. M., Suhartono, E., & Wibowo, S. N. (2023). Knowledge Management as a Strategic Pillar in Organisational Adaptation to the Dynamics of Business Environment Change. Journal of Contemporary Administration and Management (ADMAN), 1(3), 208–214.